As part of our business activities and for the purposes of our services, we collect and process the personal data of our users (hereinafter the “Users”).
This privacy policy, which we have put in place, is intended to provide Users with a concise and comprehensive overview of the processing of personal data carried out by Synneo.
We attach particular importance to respecting Users’ privacy and the confidentiality of their personal data, and we are therefore committed to processing data in accordance with applicable laws and regulations, in particular Law No. 78-17 of 6 January 1978 on information technology, files and civil liberties (hereinafter the “Data Protection Act”), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”).
THE KEY PRINCIPLES OF SYNNEO’S PRIVACY POLICY.
Privacy policies can sometimes be difficult to understand. We have done our utmost to make ours as clear as possible. To help you, here is a summary of how we handle your personal data in our privacy principles below.
These principles reflect our commitment to protecting your privacy and handling your personal data in the best possible way.
We only ask for or collect the personal data we need to provide you with the services, products and experiences you expect.
We give you control over the personal data we hold about you to ensure it is accurate and in line with your preferences.
We ensure your personal data is always protected.
We are transparent about how we use the personal data in our possession.
We only use your personal data for the purposes for which you have provided it to us.
We are committed to never selling your personal data and to only sharing it as set out in our privacy policy or if you request it.
We will respect your choices and inform you of any changes that may affect the management of your personal data.
We take responsibility for the personal data we hold about you.
PRIVACY POLICY - Definition
Personal data: personal data means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to that person.
Processing of personal data: any operation or set of operations performed on such data, regardless of the means used, including in particular the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as blocking, erasure or destruction.
Cookie: a cookie is a piece of information stored on a user’s hard drive by the server of the website they are visiting. It contains several pieces of data: the name of the server that placed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file which a server accesses to read and record information.
DATA CONTROLLER
The data controller for the personal data referred to herein is Marie-Cécile Maréchal of Synneo, a simplified joint-stock company with a share capital of €30,270,350.80, registered with the Melun Trade and Companies Register under number 915 012 231, with its registered office at 40 Impasse Madeleine Brés, 77127 Lieusaint, France.
You may contact the DPO by email or post at the following addresses: dpo@synneo.fr or SYNNEO/dpo – 40, impasse Madeleine Brès - Parc du Levant - 77127 Lieusaint, specifying ‘Individual Rights’ in the subject line and attaching a copy of your proof of identity.
DATA COLLECTED
We collect User data to provide the services they expect when connecting to the site and to best execute the services for which they have chosen us.
We collect personal data that you share with us when you contact us or interact with us on our website, applications, email, telephone, booths and events, or otherwise.
For example, you provide us with data when you contact our sales advisors, when you place an order, fill out a survey, participate in a contest or questionnaire, or update your preferences and account data…
Through these interactions, you might share with us: Your name, address, email address, telephone number, and banking details. In some cases, we will need this information to provide a product or service you have requested; for example, we need your banking details when ordering products, and your address to deliver them to you.
The mandatory or optional nature of the information provided is indicated at the time of collection by an asterisk.
The categories of data processed within the framework of our services are as follows: - data relating to the identity of users (surname, first name, date and place of birth, etc.); - users' telephone numbers; - users' email addresses; - technical identifiers of the terminals used by users (IP address, browser type, etc.).
We also like to interact with you on social media. You can use them to contact us or inform others of what you think of our company. We review publicly available social media and websites to gain a better understanding of what people are saying about us, our products, technologies, and services, and to assist customers who prefer to contact us via this medium.
Information collected on social media and websites, including Facebook, YouTube, Twitter, Instagram, and LinkedIn, sometimes includes personal data posted online and made publicly available. We ensure that any information used is correctly credited to its source or rendered anonymous.
These websites and social networks generally have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies before using these sites to ensure you agree with how your personal data is collected and shared.
In addition, certain data is collected automatically as a result of User actions on the site (see the paragraph regarding cookies).
PURPOSES OF PROCESSING
The personal data we collect during the provision of services or benefits is necessary for the performance of contracts concluded with the User, or to enable us to pursue our legitimate interests while respecting the User's rights. Certain data may also be processed based on the collection of the User's consent.
Data collected during the use of the site and access to services is processed to enable access to resources published on the site, user identification, service improvement, the development of audience and traffic statistics, the processing of requests and complaints from customers and prospects, and the distribution of editorial content as well as commercial prospecting operations.
The purposes for which we process the data are as follows: - Commercial and accounting management of the contract; - Management of activation and marketing animation; - Detection of malicious behavior (fraud, phishing, spam, etc.); - Improvement of the site's user journey;
DATA RECIPIENTS
The personal data collected is intended for Synneo's sales, marketing, and accounting departments. It may be transmitted to our subcontracting companies, which we may call upon in the context of executing our contracts and services.
In this framework, personal data may be transferred to a country that is either a member or non-member of the European Union. We implement safeguards to ensure the protection and security of this data, in compliance with regulations.
We do not sell or rent personal data to third parties for marketing purposes without the express consent of the Users.
Outside of these scenarios, the disclosure of personal data to third parties may only occur in the following cases:
With their authorization; At the request of legally competent authorities, upon judicial requisition, or in the context of legal litigation.
DATA RETENTION PERIOD
To comply with legal obligations or to have the necessary elements to assert our rights, we may archive data under the conditions provided for by regulations.
Accordingly, personal data collected by Synneo relating to the identity and contact details of its Users are archived for a maximum period of 3 (three) years after the termination of contractual relations for Client Users, or from the date of collection by the data controller or the last contact from a Prospect User for data relating to the latter.
The termination of contractual relations is defined as the express termination of the contract by the User.
USER RIGHTS
In accordance with regulations, the User has the right to access and rectify personal data concerning them, allowing them to have data that is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication, or storage is prohibited, rectified, completed, updated, or erased.
The User also has the right to request the limitation of processing and to object to the processing of their personal data for legitimate reasons. Furthermore, the User may provide instructions regarding the disposal of their personal data in the event of death.
Where applicable, the User may request the portability of their data, or, where processing is based on consent, withdraw their consent at any time.
The User may exercise their rights by sending an email to dpo@synneo.fr or by mail to:
Synneo – Privacy Policy 40 Impasse Madeleine Brès 77127 Lieusaint
The User can unsubscribe from the Synneo newsletter or marketing emails by following the unsubscribe links included in each of these emails.
In the event of a dispute, the User may file a complaint with the CNIL, whose contact details can be found at http://www.cnil.fr
The User may access detailed information on the use of their personal data, particularly regarding the purposes of processing, the legal bases allowing us to process the data, their retention periods, their recipients and, where applicable, transfers of such data to a non-member country of the European Union as well as the safeguards implemented. To do so, the User may send their request by email to dpo@synneo.fr
COOKIES
Synneo's websites use cookies intended to facilitate site navigation, execute the services provided by Synneo, measure site audience, and enable the sharing of site pages.
TYPES OF COOKIES USED
Cookies necessary for site navigation
These cookies are necessary for the operation of Synneo's sites. They allow the use of the site's main features.
Without these cookies, Users cannot use the site normally.
Functional cookies These cookies allow for the personalization of the User experience.
Analytical cookies These cookies make it possible to understand the use and performance of the site and to improve its operation by analyzing the traffic to information pages, tracking open rates, click-through rates, and bounce rates at an individual level.
Share button cookies These social cookies allow users to share pages and content on third-party social networks via social sharing buttons.
COOKIE MANAGEMENT
Users have the option to accept or refuse cookies on the site or to refuse them once and for all by configuring their browser settings. If the User chooses to refuse all cookies, navigation to certain pages of the site will be limited. Depending on the browser used by Users, the procedures for deleting cookies are as follows:
On Internet Explorer: Click the Tools button, then Internet Options. Under the General tab, under Browsing History, click Settings. Click the View Files button. Select the cookies to be refused and click delete.
On Firefox: Click on the browser's Tools icon, select the Options menu. In the window that appears, choose "Privacy" and click on "Show Cookies." Select the cookies to be refused and click delete.
On Safari: Click on the Edit icon, select the Preferences menu. Click on Security then on Show Cookies. Select the cookies to be refused and click delete.
On Google Chrome: Click on the Tools icon, select the Options menu then click the Advanced Options tab and access the "Privacy" section. Click on the "Show Cookies" button. Select the cookies to be refused then click delete.
Cookie Lifespan
Cookies are placed on the User's terminal for a maximum duration of 13 months from the moment the User's consent is given. After this period, consent will be collected again.
security
We have taken all necessary precautions to safeguard the security of personal data and, in particular, to prevent it from being distorted or damaged, or from being accessed by unauthorised third parties.
These measures include the following: - Multi-layered firewalls, - Reputable anti-virus software and intrusion detection, - Encrypted data transmission using SSL/HTTPS/VPN technology,
Furthermore, access to data processing by our recipient departments requires authentication of the individuals accessing the data, by means of an individual access code and password, which are sufficiently robust and regularly renewed.
Data transmitted via unsecured communication channels is subject to technical measures designed to render it unintelligible to any unauthorised person.
Any questions regarding the security of Synneo’s websites may be addressed to dpo@synneo.fr
CHANGES TO THE PRIVACY POLICY
We reserve the right to amend this Privacy Policy in order to comply with changes to applicable laws and regulations. Any amendments will be notified via our website or by email, where possible, at least thirty days before they come into effect.
CONTACT
Any queries regarding our Privacy Policy may be sent by email to dpo@synneo.fr or by post to: Synneo – Privacy Policy, 40 Impasse Madeleine Brès, 77127 Lieusaint